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Zenitude Technologies Private Limited (“Zenitude”, “we”, “our”, or “us”) prioritizes the privacy and security of your data. This policy describes the personal and organizational information we collect, how we use it, how we secure it, and the rights you have regarding your data. It applies to all Zenitude websites, platforms, mobile applications, AI/AR products, cloud services, APIs, and any other services offered under the Zenitude brand (“Services”).
This Privacy Policy explains how Zenitude collects, processes, uses, stores, transfers, and protects your Personal Information and business data when you access or use our Services. Certain terms appear in Title Case—those terms reflect our formal definitions throughout this document.
Zenitude collects information to operate efficiently, provide our advanced AI + AR Services, ensure product security, and improve the customer experience.
Examples include:
When you access Zenitude, we automatically collect:
We may obtain limited Personal Information from:
Zenitude does not purchase consumer data from data brokers.
Your information is used strictly for purposes aligned with operating, improving, and supporting Zenitude Services.
We process data for:
Zenitude does not sell or rent your personal information.
For users in jurisdictions such as the EU, UK, and other regions requiring lawful basis, Zenitude processes data under:
Depending on your region, you may have rights such as:
Rights may vary by jurisdiction and contractual terms. Requests can be made through Zenitude Support.
We use a variety of administrative, technical, and organizational safeguards including:
No method of electronic storage is completely secure, but we continuously enhance protection measures.
Zenitude shares Personal Information only under necessary circumstances:
For customer account management, analytics, and support functions.
Including:
These providers are bound by strict confidentiality and data protection agreements.
If you access Zenitude through your employer or organization, they may manage or access your account under their policies.
We may disclose information to comply with:
We challenge requests that exceed legitimate legal boundaries.
Zenitude operates globally. Information may be processed across multiple data centers. When transferring data across regions, we implement:
We use cookies for:
Users can manage cookie preferences through browser settings or Zenitude cookie banners, subject to service limitations.
Personal Information is retained for:
Data that is no longer required is securely deleted or anonymized.
Zenitude Services are not intended for individuals under the age of 16. We do not knowingly collect information from minors. If discovered, data will be promptly deleted.
By using Zenitude Services, you agree to this Privacy Policy and the processing of information as described. You may withdraw consent at any time where consent is the basis for processing.
Zenitude may update this Privacy Policy periodically. Significant changes will be communicated via email or announcements within the platform. Continued use after updates constitutes acceptance of the revised terms.
For any privacy-related queries, requests, or complaints, you may contact:
Privacy FAQ
From day one, Zenitude has pledged never to sell user data, never to misuse it, and never to display ads, even in our free versions. Protecting your privacy is our priority.
This Privacy FAQ outlines how Zenitude collects, stores, and processes your data, and how we comply with global data protection standards.
Do you have a Privacy Policy?
Yes. Zenitude maintains a comprehensive Privacy Policy that describes how we collect, use, share, and safeguard your data across all our products and services.
Does Zenitude comply with the GDPR and other privacy regulations?
Yes. Zenitude complies with the EU’s GDPR, the UK GDPR, CCPA, and other applicable data protection laws in all regions where we operate.
Where can I find Zenitude’s Terms of Service?
Our Terms of Service are available on our website and explain the terms governing your use of Zenitude’s services.
Do you have a dedicated person or team responsible for Privacy?
Yes. Zenitude has a dedicated Privacy & Compliance Team responsible for implementing and monitoring our global privacy framework.
Where is my service data stored?
Zenitude stores your data securely in data centers located within your selected region, such as the EU, India, or the United States.
Who owns the service data?
You, the customer, own your service data. Zenitude only processes it on your behalf as per your instructions.
Does Zenitude staff have access to my data?
Access to service data is strictly limited to authorized personnel on a need-to-know basis for troubleshooting or maintenance purposes, and all such access is logged and monitored.
Are sub-contractors or third-party vendors involved?
Yes, only select, compliant third-party vendors assist Zenitude in service delivery. All are contractually bound to meet Zenitude’s data protection standards.
How can I exercise my GDPR rights?
You can request data access, correction, deletion, or export by emailing privacy@zenitude.com or using the privacy controls available in your account settings.
How do I delete or close my Zenitude account and the data associated with it?
You can initiate account deletion through your dashboard or by contacting our support team. All associated data will be permanently removed following the retention period defined in our Privacy Policy.
How long is my data retained after deletion?
Data is retained only for the duration necessary to fulfill legal or contractual obligations. Once that period ends, your data is securely deleted or anonymized.
What is Zenitude’s policy on inactive accounts?
Inactive accounts may be deactivated and deleted after a defined period, following multiple user notifications.
How secure is my data with Zenitude?
We use advanced encryption, intrusion detection, and continuous monitoring to protect your data from unauthorized access, disclosure, or loss.
How and who is notified in case of a data breach?
In the event of a breach, Zenitude will notify affected users and relevant authorities within the legally mandated timeframe, typically within 72 hours under GDPR.
How do you ensure cross-border data transfer compliance?
Zenitude uses standard contractual clauses (SCCs) and other legally approved mechanisms to ensure safe and compliant data transfers globally.
If I sign up from the EU, will my data stay in the EU?
Yes. EU customer data is processed within the EU unless explicitly required by you to be transferred elsewhere under secure and compliant transfer frameworks.
Does Zenitude comply with the EU-US Data Privacy Framework (DPF)?
Zenitude adheres to the principles of the DPF for lawful transfer of personal data between the EU and the U.S.
How do I opt out of marketing emails?
You can unsubscribe at any time by clicking the “Unsubscribe” link in any marketing email or by updating your email preferences in your account settings.
What kind of emails does Zenitude send?
Zenitude may send account-related notifications, updates about our products, service announcements, and optional promotional communications.
I’m receiving promotional emails from a Zenitude user. Can Zenitude remove me from their list?
Yes. If you wish to unsubscribe from a Zenitude user’s promotional emails, contact abuse@zenitude.com and we will assist in removing your contact from their list.
Does Zenitude sell my data to advertisers?
No. Zenitude never sells or shares your personal data with advertisers or third parties for commercial gain.
Do any other Zenitude entities access or process user data?
Yes. Zenitude subsidiaries may access data solely for operational, support, or compliance purposes under strict data protection agreements.
Do you share data with reselling partners? Can I opt out?
Certain data may be shared with verified reselling partners to deliver services. You may opt out anytime by emailing privacy@zenitude.com.
Does Zenitude use cookies? Can I disable them?
Yes. We use cookies for analytics and performance optimization. You can disable non-essential cookies through your browser or our Cookie Preferences tool.
Is there an option to export my data?
Yes. You can export your service data at any time in standard machine-readable formats through your account dashboard.
Do you provide options for deleting specific service data?
Yes. Zenitude allows selective deletion of user-generated or stored data through your account tools.
How is service data handled post-termination?
After termination, your data is deleted following our retention schedule or anonymized unless legally required to retain it for a specific period.
Does Zenitude disclose data to law enforcement authorities?
Zenitude only discloses data to authorities when required by law and with proper legal process, ensuring user rights are respected.
Who should I contact regarding the Data Processing Addendum (DPA)?
You can request a copy of our DPA or raise related queries by emailing legal@zenitude.com.
How should I report a privacy incident affecting my data or organization?
Report any suspected privacy incidents to incident@zenitude.com with relevant details for immediate investigation and response.