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The purpose of this Refund and Cancellation Policy is to define the conditions under which customers may cancel subscriptions, terminate services, and request refunds for services provided by Zenitude Technology Solutions Pvt Ltd (“Zenitude”). This policy ensures transparency, compliance with applicable laws, and fair treatment of customers while protecting business interests.
This policy applies to:
This policy applies globally, subject to mandatory consumer protection laws in the customer’s jurisdiction.
Customers may cancel their subscription at any time through:
Cancellation will:
For enterprise customers, cancellation terms are governed by the executed Master Services Agreement (MSA) or Order Form.
Refunds may be granted under the following circumstances:
a. Duplicate Charges
Verified duplicate payments will be refunded within 7–14 business days after validation.
b. Billing Errors
Incorrect charges due to system or administrative error will be corrected and refunded.
c. Service Unavailability
If a critical service outage exceeds defined Service Level Agreement (SLA) commitments and materially impacts service delivery, service credits or partial refunds may be provided in accordance with the applicable SLA.
d. Consumer Protection Requirements
Where applicable law mandates a refund (e.g., statutory withdrawal rights in certain jurisdictions), Zenitude will comply with such legal obligations.
Unless required by applicable law, the following are non-refundable:
If Zenitude offers a free trial:
Refunds will not be issued for failure to cancel before trial conversion.
Subscriptions automatically renew unless canceled prior to the renewal date.
Customers are responsible for:
Refunds will not be provided for charges incurred after automatic renewal unless legally required.
Enterprise agreements, annual contracts, and customized pricing plans are governed by executed contracts.
Unless explicitly stated in the agreement:
Approved refunds:
Zenitude reserves the right to verify identity and investigate suspected fraudulent refund claims.
Upon cancellation:
Customers are encouraged to contact Zenitude prior to initiating payment disputes.
Improper or fraudulent chargebacks may result in:
This policy is governed by:
If a conflict arises between this policy and mandatory local law, the local law shall prevail.
Refund Request Process
The Finance Department, in coordination with Legal and Compliance, is responsible for administering and enforcing this policy.
The Information Security Officer shall ensure refund-related processes align with data retention and access control policies.
Abuse of refund mechanisms, fraudulent claims, or policy circumvention may result in: